The Talent Centre Customer Service Statement and Standards
WE ARE COMMITTED TO
- providing a service to our clients which is responsive, informed and respects the
integrity and confidentiality of the client/consultant relationship;
- developing effective working associations between ourselves and our business partners;
- recognising and respecting the needs and rights of all individuals;
- the continuous improvement of our products and services;
- providing clearly stated minimum standards for our services and evaluating our effectiveness
in maintaining these.
YOU CAN EXPECT US TO
- treat you with courtesy, respect and consideration;
- identify ourselves by name when we communicate with you;
- listen and respond appropriately; conduct our dealings with you with efficiency,
integrity, fairness and professionalism; provide you with relevant, accurate and
up to date information when you need it;
- make you aware of the standard of service we aim to provide; actively seek your comments
on a regular basis, and by a variety of means, to help us continue to develop our
products and services.
IF A PROBLEM ARISES, WE WILL
- wherever possible deal with the matter straightaway;
- advise you of what action can be taken when it cannot be dealt with immediately;
- advise you of any further steps you can take if you remain dissatisfied.
STANDARDS
The Talent Centre seeks to continuously improve the way we work and the quality
of service we provide. The following standards cover the services that we offer
to all those who engage our services and those with whom we are in partnership.
These services include fulfilling our contractual responsibilities, providing relevant
information and support, and responding to enquiries from clients and partners.
The standards we uphold are:
- answer your letters, phone calls and emails clearly and within 5 working days of
receipt;
- provide professional, courteous and efficient responses;
- consult users regularly about services and report on findings;
- have a complaints procedure and send you information about it on request;
- maintain our website where information about The Talent Centre may be readily accessed;
- endeavour to fulfil our clients’ and our partners’ expectations at both the initiating
of a project or contract and at its conclusion.